Where it's practical, include different people who perform the same key activities, as you can learn a lot from the different ways that people carry out similar roles.Īlso, consider the time frame of your DILO analysis. When you have clear objectives, you can determine which teams and individuals need to be involved in your analysis. The scope of your analysis is determined by your overall objectives the processes, activities and functions that you need to analyze and the people who need to take part.ĭo you want to improve a specific process? Or reduce stress for a particular team? Or deploy new resources, perhaps? You'll get the best out of this technique if you start by clarifying the objectives of your analysis. To use DILO analysis, follow these seven steps: 1. Determine Your Scope Some of the results will be surprising: what you think people spend their time on and what they actually do are often two different things! Using DILO Analysis
The real power of DILO is that it opens up a dialogue about what should be done, and who should do it.
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Organizing and managing full baggage ID on apron for the 209 passengers. Processing all remaining passengers into gate area. Holding remaining passengers at gate as dispatch waits for confirmation of reported problems with loaded baggage. Processing passengers – checking boarding passes, passports, visas dealing with excess baggage. Figure 1: An Example of DILO AnalysisĬalling the flight setting up the boarding of the flight on the system checking in with Movement Control.ĭiscussing specifics of the boarding with airline rep and dispatches rep. The ratings scale goes from one (low) to five (high) to show effective use of time. See, for example, the extract from an airport worker's DILO in figure 1, below. And instead of wasting time on assumed problems, you can work on resolving genuine ones. You can see how long people spend on tasks that add value (for which people will pay), and how much time goes on those that don't. Once you have a clear picture of how people use their time, you no longer need to make assumptions about what's happening, and you can allocate your resources more effectively. You can see the daily operational issues and challenges clearly, and you can uncover ways to deal with them. With DILO, you can identify people's tasks and analyze the roles that they play as part of their everyday work. But, by focusing on your own team's activities, you can create a powerful observational tool that taps into members' daily experiences and produces a realistic overview of their working days.
Sturdivant, "Spending a Day in the Life of Your Customers," which focused on third-party market research scenarios in the manufacturing sector. The "Day in the Life of" technique first appeared in the 1994 article by Francis Gouillart and Frederick D. When you've carried out a DILO analysis, you'll have a better understanding of the time-related issues and challenges that your team face, and be better able to help people to use their working day productively.
Are the majority of people's activities planned or spontaneous?.Are people's workloads in line with expectations?.Are people working at the right level of detail?.Are their energies focused on goal-oriented tasks, or on the most enjoyable or easiest tasks?.Do people spend the majority of their day purposefully?.With DILO analysis, you can ask the following questions: If you're concerned about how effectively your team or your entire organization uses its time – and who isn't? – using a DILO analysis to track and note down what's actually done, by whom, and for how long is a simple and straightforward way to get some answers. Discover how your team is using its time each day.
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